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문제 1
When a customer opens a company's website at midnight with a billing question, an actual employee is unlikely ①
to be
available, which is exactly the gap that customer service chatbots were built ②
to fill
. These programs can instantly answer common questions, track packages, and process simple refunds without ③
making
anyone wait on hold. Yet the technology has clear boundaries. When a customer's problem is unusual, emotionally charged, or simply does not fit the chatbot's script, the automated replies can feel frustratingly circular, ④
repeating
the same suggestion no matter how the question is rephrased. Many companies have responded by designing chatbots to recognize their own limits, automatically ⑤
transfer
a frustrated customer to a human agent before the conversation turns into a source of complaint rather than a solution.
다음 글의 밑줄 친 부분 중, 어법상 틀린 것은?
①
②
③
④
⑤
문제 2
Traditional industrial systems have relied on a linear model of production, in which raw materials ①
are
extracted, transformed into goods, and eventually discarded as waste. This approach treats natural resources as if unlimited and disposal as if costless. A circular economy proposes an alternative framework in which materials ②
is
kept in continuous use through reuse, repair, and recycling, thereby reducing the extraction of virgin resources. Central to this model is the notion that waste, rather than ③
being
an inevitable byproduct, can be redesigned as a resource for another process, much as fallen leaves nourish the trees that shed them. For example, manufacturers design products so that components can be disassembled and ④
reused
in new items once their original function ends. Some companies also lease equipment instead of selling it outright, ⑤
retaining
responsibility for refurbishment.
다음 글의 밑줄 친 부분 중, 어법상 틀린 것은?
①
②
③
④
⑤
문제 3
Dual coding theory, first proposed to explain why certain kinds of information are remembered more readily than others, holds that the mind processes verbal and visual material through two partially
independent
① channels rather than a single unified system. According to this account, words and other linguistic symbols are encoded primarily through a verbal channel that represents meaning in a
concrete
②, sequential form, while pictures and concrete objects are encoded through an imagery channel that preserves spatial and perceptual detail. When information engages both channels simultaneously, as when a textbook pairs a written explanation with an accompanying diagram, the resulting memory trace benefits from two separate, mutually
reinforcing
③ pathways of retrieval rather than just one. This redundancy explains the well-documented picture
superiority
④ effect, whereby concrete, easily visualized words tend to be recalled more accurately than abstract terms that resist mental imagery. Consequently, dual coding theory has profound implications for instructional design, suggesting that combining carefully chosen visuals with concise verbal explanations can
strengthen
⑤ students' long-term retention of complex material.
다음 글의 밑줄 친 부분 중, 문맥상 낱말의 쓰임이 적절하지 않은 것은?
①
②
③
④
⑤
문제 4
Anyone who has tried to name the ink color of a word like red printed in blue letters knows how surprisingly difficult the task can feel. This everyday struggle, known as the Stroop effect, deserves more attention than casual curiosity grants it, because it reveals something fundamental about how the mind allocates its limited resources. Reading a familiar word is an automatic process practiced so extensively since childhood that it proceeds almost
involuntarily
①, whereas naming a color requires
deliberate
②, controlled attention. When these two processes point toward conflicting answers, the automatic pathway tends to
intrude
③ upon the controlled one, slowing responses and
decreasing
④ errors. Educators should not dismiss this delay as a trivial curiosity confined to laboratories, since the same competition between habit and intention underlies far more consequential situations, such as a driver's struggle to resist checking a phone despite knowing the danger. Recognizing how automatic responses can hijack conscious intentions is essential for designing environments, from classrooms to highways, that support rather than
undermine
⑤ our efforts at self-control.
다음 글의 밑줄 친 부분 중, 문맥상 낱말의 쓰임이 적절하지 않은 것은?
①
②
③
④
⑤
문제 5
Last month, our class began practicing for the school choir contest, but rehearsals quickly turned tense. Minji, who had the loudest voice, kept correcting other members in the middle of songs. Several students felt hurt and began skipping practice, saying it felt more like criticism than teamwork. Our music teacher noticed the empty seats and asked what was happening. Minji explained that she only wanted the group to sound perfect. However, Junho said her tone made people afraid to sing at all. After an awkward silence, Minji admitted she had never noticed how her words affected others. So the class tried something new: _______________. Slowly, the tension faded and attendance returned to normal. On the day of the contest, the choir sang together with real confidence and earned second place.
다음 빈칸에 들어갈 말로 가장 적절한 것은?
①
the strongest singers performed solos instead
②
the teacher chose a stricter new leader
③
each member shared one compliment before rehearsal began
④
the class canceled rehearsals for two weeks
⑤
Minji apologized publicly in front of the school
문제 6
Imagine a distant planet identical to Earth in every visible respect, except that the clear liquid its inhabitants call "water" is not H2O but a different compound, XYZ, that happens to look, taste, and behave exactly the same. When an Earthling and a Twin Earthling each say the word "water," they seem to mean the same thing, since neither could tell the substances apart without a chemistry lab. Philosopher Hilary Putnam used this scenario to argue that the meaning of a word is not determined solely by what happens inside a speaker's head. Even though the two speakers hold identical thoughts and mental images when they use the word, their statements refer to two different substances, because the underlying chemical composition, not personal belief, fixes what a word ultimately picks out. Meaning, Putnam concluded, _______________.
다음 빈칸에 들어갈 말로 가장 적절한 것은?
①
is entirely fixed by the private mental states of the person using a word
②
can never be studied scientifically by philosophers or linguists
③
is identical on Earth and Twin Earth because both use the same word
④
has nothing to do with the chemical composition of any substance
⑤
depends partly on the world outside the mind, not merely on private mental states
문제 7
Why do people often overvalue objects they have partly built themselves, even when the finished product is objectively inferior to something they could have simply purchased? This puzzle, which researchers named after a furniture retailer famous for selling items that require home assembly, challenges the standard economic assumption that value is determined solely by an object's inherent qualities. In a series of experiments, participants who assembled a plain storage box were willing to pay nearly as much for their own imperfect creation as they were for a professionally built version, despite being fully aware of its flaws. Labor, it seems, functions as a kind of psychological investment: once effort has been poured into a task, _______________. This tendency helps explain why consumers often prefer products that demand some degree of personal assembly, even when a comparable finished item is available at a lower price and requires no time investment whatsoever.
다음 빈칸에 들어갈 말로 가장 적절한 것은?
①
individuals immediately forget how much effort they invested
②
the finished product becomes objectively better than a professionally made version
③
individuals become reluctant to judge the outcome objectively, because doing so would require admitting that their effort was partly wasted
④
consumers prefer to purchase a professionally built version instead
⑤
researchers redesign the experiment to remove any trace of personal effort
문제 8
It is often assumed that memory operates independently of bodily context, yet research suggests that this assumption deserves reconsideration. (A) Critics might argue that such effects are minor and inconsistent, yet accumulated evidence across pharmacological and emotional studies is difficult to dismiss. Policymakers designing assessments should therefore weigh not only content difficulty but also the physiological continuity between preparation and examination, since ignoring this dimension risks underestimating certain students' actual knowledge. (B) This finding should prompt educators to reconsider the assumption that a single optimal testing environment exists for every learner, since matching internal states across encoding and retrieval provides retrieval cues that a mismatched state cannot supply. (C) When information is learned under a particular physiological or emotional condition, retrieval tends to improve if that same condition is reinstated at recall, a phenomenon researchers call state-dependent memory. Individuals who study while mildly anxious, for instance, often recall material more accurately when tested under similarly anxious conditions than when tested while calm, even though calmness is typically considered more conducive to concentration.
주어진 글 다음에 이어질 글의 순서로 가장 적절한 것은?
①
(A)-(C)-(B)
②
(B)-(A)-(C)
③
(B)-(C)-(A)
④
(C)-(A)-(B)
⑤
(C)-(B)-(A)
문제 9
The ecological footprint, a widely cited measure of how much biologically productive land and water a population requires to sustain its consumption, has become one of the most familiar tools for communicating humanity's environmental impact. By converting diverse activities, from driving to eating meat, into a single unit of land area, the measure allows policymakers to grasp whether a lifestyle exceeds what the planet can regenerate. (A) Because the footprint aggregates dissimilar impacts, such as carbon emissions and water scarcity, into one composite figure, it can obscure important differences among problems that require distinct policy responses. A region might reduce its footprint by lowering carbon emissions while simultaneously depleting a local aquifer, yet the aggregate number could still appear to improve, concealing damage that demands urgent attention. (B) This simplicity, however, is also the source of its most persistent criticism. (C) Furthermore, the method assumes that all bio-productive land is roughly interchangeable, treating a hectare of forest as equivalent to a hectare of farmland, even though the two provide markedly different ecological functions.
주어진 글 다음에 이어질 글의 순서로 가장 적절한 것은?
①
(A)-(B)-(C)
②
(A)-(C)-(B)
③
(B)-(A)-(C)
④
(B)-(C)-(A)
⑤
(C)-(A)-(B)
문제 10
주어진 문장: A well-designed multimedia lesson, for instance, presents narration and matching diagrams simultaneously rather than forcing students to consult them separately. Cognitive load theory begins from the premise that working memory, the mental workspace in which incoming information is temporarily held and manipulated, can accommodate only a limited number of novel elements at any given moment, in stark contrast to the comparatively vast capacity of long-term memory. ( ① ) When instructional materials introduce more interacting elements than this narrow workspace can simultaneously process, learners experience what theorists call cognitive overload, a condition under which comprehension deteriorates and errors multiply regardless of how motivated the learner might be. ( ② ) Because much of this burden arises not from the intrinsic difficulty of the subject matter itself but from the manner in which information is presented, instructional designers can substantially reduce unnecessary strain by eliminating redundant explanations, aligning visual and verbal elements so that learners need not mentally integrate scattered sources, and gradually withdrawing guidance as competence develops. ( ③ ) Ignoring these principles, by contrast, ( ④ ) risks overwhelming novices with demands that exceed their processing capacity, however well-organized the underlying content may be. ( ⑤ )
글의 흐름으로 보아, 주어진 문장이 들어가기에 가장 적절한 곳은?
①
②
③
④
⑤
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